At Batt Cables, we are committed to providing products and services that consistently meet or exceed our customers’ expectations while complying with all applicable statutory and regulatory requirements. Our goal is to enhance customer satisfaction through the effective application and continual improvement of our Quality Management System in accordance with ISO 9001:2015.
This quality policy provides a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets.
Our Commitments:
- To understand and fulfil customer needs, expectations, and requirements.
- To deliver high-quality products and services on time, every time.
- To continually improve our Quality Management System and overall business performance.
- To set measurable quality objectives and regularly review our performance against them.
- To engage and empower our employees through training, clear communication, and a culture of continuous improvement.
- To foster mutually beneficial relationships with suppliers and other stakeholders.
Our Approach:
- Quality is the responsibility of every employee at every level of the organization.
- We promote a process-based approach, risk-based thinking, and data-driven decision-making.
- We ensure that our quality objectives align with the strategic direction of the company.
- We maintain open supply chain communication channels to encourage feedback and improvement.
- We continuously gather and analyse customer feedback, to identify and implement improvement opportunities for creating competitive advantage.
The company’s Quality Policy is a corporate statement regarding quality of product, goods, processes, and services, which is entirely supported by the Directors, all management and personnel within Batt Cables.
This policy is communicated throughout the organization and is available to relevant interested parties. It is reviewed regularly to ensure it remains appropriate to the purpose and context of the organization and is available to the public at https://battcables.com/
